Privacy Policy
Last updated: September 18, 2026
Overview
myParrot.live ("myParrot," "we," "us," or "our") provides a platform for businesses ("Customers") to build and deploy AI-powered chat, voice, SMS, and avatar agents ("Agents"). This Privacy Policy explains what information we collect from Customers and their end users ("Users") when interacting with our platform or an Agent, how we use it, and how we protect it.
Information We Collect
- Account information: name, email address, and password (hashed) when a Customer registers.
- Contact and phone information: phone numbers and message content when a User texts, calls, or chats with an Agent (including via SMS, Telegram, voice, or web chat).
- Conversation content: the text, audio, or transcripts exchanged between a User and an Agent, stored so the Customer can review conversation history.
- Usage and technical data: IP address, device/browser type, and usage metrics needed to operate, secure, and bill the service.
How We Use Information
We use the information above solely to operate the platform on behalf of our Customers: to route messages to the correct Agent, generate AI-assisted replies, maintain conversation history and analytics for the Customer's dashboard, send transactional account notifications, and process subscription billing. We do not use SMS or phone number data to send marketing messages, and we do not sell personal information.
SMS / Text Messaging Data
If you text a phone number connected to a myParrot Agent, your phone number and message content are processed only to generate and deliver a reply through that Agent, and to show the conversation history to the business that operates it.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories of information exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Third-Party Service Providers
We use third-party infrastructure providers strictly to deliver the service, including Microsoft Azure (AI processing, speech, hosting, and database), Twilio (SMS and voice delivery), and Stripe (subscription billing). These providers process data only as necessary to perform these functions and are contractually restricted from using it for their own purposes.
Data Retention & Security
We retain conversation and account data for as long as the Customer's account is active, or as needed to provide the service and comply with legal obligations. We use industry-standard safeguards, including encrypted transport (TLS), hashed credentials, and tenant-isolated data storage.
Your Choices
Users can opt out of SMS communications from any myParrot-powered Agent at any time by replying STOP. Customers may request deletion of their account and associated data by contacting us below.
Contact Us
Questions about this Privacy Policy can be sent to hello@myparrot.live.